When LP Adams Collects Your Personal Information
We may collect personal information that you provide to us (for example, your name and contact information) when you:
- Purchase, order, return or exchange any of our products and services or request a quote or other information about any of our products and services;
- Rent tools or other equipment from us;
- Request warranty or product repair services;
- Request assistance from our customer service department;
- Register for, or participate in, a one of our demonstrations or workshops;
- Register with this Site or participate in another feature of this Site;
- Submit an entry in a contest sponsored by us or respond to one of our surveys; or
- Provide us with comments or suggestions.
Purchases at Our Store; LP Adams Charge Accounts; Merchandise Returns
When you purchase merchandise at our Store and pay with cash, in most cases you will be able to do so without providing any personal information. If you purchase merchandise and pay with a credit or debit card, we will collect your credit or debit card information in order to process the payment, and we may retain a record of your purchases so that our customer service department is better able to serve you in the future. In the case of some purchases, such as orders for products not in stock or purchases that will be delivered to you, we may need to collect your name and other contact information, regardless of whether you pay with cash or use a credit or debit card, in order to notify you when the product comes in or to make delivery arrangements.
If you apply for an LP Adams in-house charge account, you will be asked to complete our standard form of credit application, a copy of which can be found on this Site. We will use the information provided by you on the application to investigate and evaluate your financial standing and/or credit record and make a determination as to whether you qualify for the account. If you qualify for an in-house charge account, you may elect to participate in our electronic invoicing program by completing the application found on this Site. The information you provide in that application will be used to transmit invoices to you.
If you return merchandise for a refund or exchange, our customer service representatives may request your name, address, phone number and some identification, such as your driver’s license. This information assists us with processing the return as well as preventing fraud.
Use of Our Services
If you utilize one of our free services or purchase one of our services, we may request that you provide us with certain personal information such as your name, mailing address, delivery or installation address, e-mail address and phone number, and in the case of tool or equipment rentals, some identification, such as a driver’s license. If you pay with a credit or debit card, we will collect your card information to process the payment. We may retain a history of the services that we provide to you (whether free or purchased) so that we are better able to serve you in the future.
Registration for this Site
This Site may provide you with the option to register with this Site, but no registration is required to browse this Site. In order to register, you may be required to select a password and provide your name, mailing address, e-mail address, phone number and other information such as occupation, interests, etc.
Participation in Contests and Surveys
When you submit an entry in a contest at our Store, an LP Adams sponsored event or through this Site, we may request your name, address, phone number and e-mail address so that we are able to contact you if you are a winner of the contest. If you participate in a survey, we may request your name, address, phone number and e-mail address in order to respond to any questions you may have or allow us to obtain further information from you.
Other Uses of Personal Information
In addition to the uses described above, we may use personal information to help us assess and improve our merchandise and services and to notify you about products and services, sales and special events in which you might be interested. This Site provides you with the opportunity to sign up for e-mails about our merchandise, services, sales and special offers.
If you no longer want to receive promotional information from us, please use the opt out link provided in the next e-mail you receive or contact us directly (see the “Contact Us” section below).
Disclosure of Personal Information
No Sale of Personal Information; Disclosure Required by Law
LP Adams will not sell, trade or rent your personal information without your prior consent. Please note that LP Adams may be required to disclose your personal information by law, governmental rule or regulation or judicial or administrative process. We may also disclose personal information to assist us in collecting a debt owed by you to us.
Shipments of Merchandise
If your purchases are being shipped to you, we will share your shipping information with our delivery service providers (U.S. Postal Service or other delivery companies we or you select). If your purchases are being direct shipped to you by one of our suppliers, we will share your shipping information with that supplier.
Collection of Information by This Site
You can visit this Site without identifying yourself or providing us with any information. In order to monitor and improve this Site, we may collect the Internet protocol addresses of this Site’s visitors and other non-personal information such as page requests and average time spent on this Site.
This Site may use “cookies”. A “cookie” is a small data file that a site can send to your web browser, which may then be stored on your computer’s hard drive so that your computer is recognized when you return to the site. If you have registered with this Site, these cookies may (a) may let us know who you are, (b) be needed to enable you to access your account or other information and (c) provide us with information that we may use to customize this Site in accordance with your needs and preferences. Your Web browser contains settings which allow you to request notification when you receive a cookie and to reject cookies. If you elect not to accept cookies from this Site, it may limit the options that this Site provides for you.
This Site may also use “tracer tags”, which allow us to track which pages of this Site you visit. We may use this information to customize this Site for you and future users of this Site.
Personal Information on File
Links to Third-Party Sites
Privacy of Children
We do not knowingly collect personal information from children under the age of 18.
Security of Personal Information
We maintain administrative, technical and physical safeguards to protect against unauthorized access, use, modification and disclosure of personal information in our custody and control.
If you have any questions or concerns, please contact us by:
- calling us at 413-684-0025
- faxing us at 413-684-0427
- e-mailing us at [email protected]
- writing us at the address below (please include your phone number)
L.P. Adams Co., Inc.
484 Housatonic Street
PO Box 256
Dalton, MA 01226
Copyright © 2012 L.P. Adams Co., Inc. All Rights Reserved.
Last updated: May 2012